MAA Bear Creek

1200 fuller wiser road apartment. I cannot express enough how impressed I am with the exceptional service provided by Yamil and Joseph. Today I had a maintenance request for electrical issue with microwave, refrigerator ,and stove breaker tripping, and within just two hours, these two individuals arrived at my doorstep ready to tackle the issue. From the moment they entered my home, it was evident that Yamil and Joseph were consummate professionals. They greeted me with a warm smile and immediately got to work, wasting no time in troubleshooting the problem with my microwave. Their expertise and knowledge were truly remarkable, as they quickly identified the issue and efficiently replaced the microwave. But what truly amazed me was their willingness to go above and beyond their duties. While they were here, I happened to mention that my living room light bulb had also burned out. Without hesitation, Yamil and Joseph offered to take care of it for me. They not only replaced the bulb but also ensured that it was properly installed and functioning perfectly. Their attention to detail and commitment to providing exceptional service were truly commendable. Throughout the entire process, Yamil and Joseph maintained a high level of professionalism, ensuring that I was informed about the progress and any additional steps they were taking. Not only were they prompt in responding to my maintenance request, but they also completed the job in a timely manner without compromising on quality. Their efficiency and dedication to their work were evident in every aspect of their service. I am incredibly grateful to have had Yamil and Joseph assist me with my maintenance needs. Their exceptional skills, professionalism, and willingness to go the extra mile have left a lasting impression on me. Thank you, Yamil and Joseph, for your outstanding service. You have truly exceeded my expectations, and I am grateful for your prompt and professional assistance. Your satisfied Tenant #1x18

A few negatives; My biggest complaint is that our attached garage and stairs leading to our private door entrance was/is pretty disgusting. It wasn't cleaned at all. Dust/dirt, cobwebs, animal/pet fur, live and dead insects, dried out leaves. After a week of being here, with a lot of stuff going on, I am still in the process of cleaning it out myself just so that I can actually see that it ACTUALLY IS CLEAN. Secondly, the apartment had dust clogged up in the exhaust vents, the top organizer of the dishwasher was rusted out pretty bad and our garage had some sort of an insect's nest on it. I sent in a maintenance right away and the following day they were able to send someone over which is a plus that they stay on top of those things. And lastly, they claimed to have done a deep clean with the carpets in our apartment, which by the way is 95% of the floor area. Honestly, our robot vacuum has it's work cut out for it. For the last week that we have moved in, our robot vacuum is still being filled up by fur, clearly the last tenant had a pet cause we don't. Our robot vacuum by the way runs twice a day. So either the previous owner did not clean the apartment at all, OR somebody did not do their job with the proclaimed deep cleaning of the carpets. Overall, I like the 2 pools, small dog park/area in the corner, and gym we have in our community, the gym actually has all of the stuff a regular gym bro/girl would need. The biggest thing for me is being a GATED COMMUNITY. The management has done a excellent job keeping it really "gated" unlike some communities that claim to have a gated community but always leave the gate open even during late at night. The highlight for me is that the staff(special thanks to McKenzie) is EXTREMELY nice and helpful. We moved from a state 17 hours away and they helped us every step of the way. For me, it doesn't matter if a community has the latest and the best amenities, or if the community is squeaky clean if the staff is useless, rude, insensitive and unprofessional. So kudos to the management for hiring people that really care about other people.

I Love Love Love calling this place home!! It was just before the holidays when I moved in and it has been great! Love the home and the Staff has been great! The maintenance staff has been great! They replaced my closet Twice because I have a lot of clothes and they didn’t complain not once! Nor did they mention my clothes! Thanks for having a great crew!

I am very impressed with all of the staff and my first maintenance request was done in less than 8 hours. I just had my condenser replaced by the maintenance team over here and it was done very quickly and smoothly. I want to recognize the efforts of the staff and thank them very much for all of the help so far. Living here has been a very pleasant experience and I’m glad to be here.

STAY FAR FAR AWAY FROM MAA BEAR CREEK!!! We moved into MAA Bear Creek about 2 years ago under the guise of a $1200/month rent. Just 2 years later, we are paying almost $1700 for the same unit. This is to be expected in some cases so I digress as that is not where my problems began. Since moving in, we have seen several changes in management that came with some pretty notable downsides when it came to our living conditions and amenities. For one, Yes there is a pool but it close’s multiple times a year for weeks a time. There’s also plenty of instances of kids from neighboring complexes that hop the fences and use the community pools at their discretion. They claim on site, 24/7 maintenance however they can not work until it is daylight outside. Unruly neighbors that when you call the office, they let you know that there is absolutely nothing that they can do even though one of the tenants isn’t on the lease. All this leads to my final straw. After informing our leasing office and maintenance workers that we had a problem with our AC, they sent somebody up who let me know a few things. One, the painters that recently painted the apartments had painted over all of the markings on the AC unit so they weren’t sure which one was ours. They filled up the one AC unit that was low on Freon and told me it would get better soon. I woke up the next morning to comparable heat and throughout the day it had remained until the following morning when it was 87 degrees inside and just 82 outside. They did some due diligence and brought me a window unit AC but only for a 600 sq ft dwelling where ours is 849 sq ft. This did not help in any way, shape or form as the temperature proceeded to climb to 93 throughout the course of the day with my 2 pets at home. This forced us out of our apartment for the weekend as, even though they were aware that one of their tenants does NOT have an adequately provided dwelling, they decided to book it home for the weekend. We are still at a hotel and they are letting us know to go through renters insurance knowing good and well that they won’t cover us without any damages to our apartment. They are denying any sort of responsibility for compensation in the matter. I could NOT recommend anything more than staying as far away from MAA Bear Creek as possible. Save the headache & your money.